FAQ
Questions we're often asked
Straight answers, in plain language. Can't find yours? Call us, a person will pick up.
Getting started
How do I arrange services?
Call us on (08) 7428 9000 or send an enquiry through the website. We'll listen to what's going on, then arrange a time to meet, usually in your home, and build a plan together. There's no cost and no obligation at any point before services start.
Is there a cost to talk to you?
No. The first conversation, the home visit and the planning are all free, with no obligation.
How quickly can you start?
Often within days. If you're waiting on a funding assessment we can usually start privately straight away and transition to funded services once approved.
Do I have to commit to a minimum?
No lock-in contracts and no minimum term. Your plan is yours to change, add services, reduce them, or pause them as life changes.
Our services
What services do you provide?
Personal care, nursing, disability support, social support and companionship, domestic assistance, specialist cleaning, gardening and outdoor care, home maintenance, plus commercial cleaning for business clients. All across metropolitan Adelaide.
Do you still do house cleaning?
Absolutely. Cleaning is where we started as Glo Kleen, and it's still at the heart of what we do: regular house cleaning through domestic assistance, deep and specialist cleans (including cytotoxic and biohazard cleaning), and commercial cleaning for businesses. Cleaning can be funded through aged care support at home, the NDIS (plan-managed and self-managed) and DVA arrangements, or paid privately.
Can I combine services?
Yes, most clients do. One plan can cover a weekly clean, fortnightly gardening and a regular social visit, all delivered by the same trusted team.
Will I get the same worker each time?
Yes. Consistency is the heart of how we work, you'll see the same familiar faces, week after week, and we'll introduce anyone new before they start.
What if my regular worker is away?
We'll let you know in advance and offer a replacement from the small team who already know your home, or reschedule if you'd rather wait for your regular person.
Can I change my services later?
Any time. Needs change, and your plan changes with them, just call the office and we'll adjust it.
Funding
Do you take NDIS?
We support NDIS participants who are plan-managed or self-managed, across metropolitan Adelaide.
Are you an NDIS-registered provider?
No, we are not an NDIS-registered provider, which means we work with plan-managed and self-managed participants. If you're NDIA-managed, we're happy to point you towards a registered provider who can help.
Do you provide aged care services?
Yes, we deliver support at home for older Australians, including under government-funded aged care arrangements. If you're not yet assessed, we can start privately while you go through the process, and we'll help you understand it.
Are you a DVA provider?
Yes, we're proud to provide home services for veterans, war widows and widowers under DVA arrangements. Gold and White Card holders may be entitled to support at home.
Can I pay privately?
Absolutely. No funding is required, many clients pay privately, either ongoing or while waiting for an assessment.
Your team
Are your staff police-checked?
Yes. Every member of our staff holds a current police check, without exception. Where a role requires it we also hold NDIS Worker Screening. Ask us any time and we'll tell you exactly what checks the person coming to your home holds.
Are you insured?
Yes. Our staff are insured, and details of our cover are available on request.
What training do your staff have?
Our people are trained for the services they provide, from Certificate III in Individual Support for support workers to AHPRA registration for nurses, and work to documented standards.
Are your nurses registered?
Yes, nursing services are delivered by registered and enrolled nurses.
Practical
What areas do you cover?
All metropolitan Adelaide, from Gawler to Aldinga, Henley Beach to the Adelaide Hills. If you're not sure about your suburb, call us; if we don't service your area we'll do our best to point you somewhere that does.
What are your hours?
Our office is open Monday to Friday, 8:30am to 5:00pm. Visit times are worked out with you when we plan your support, so they fit around your day.
How do I cancel or change a visit?
Call the office as soon as you know. We ask for as much notice as possible so we can reschedule your worker, and we'll always try to offer an alternative time the same week.
How do I pay?
Funded services are billed to your funding arrangement (your plan manager, or the relevant program). Private clients receive a clear invoice, no surprises, and pricing is agreed before anything starts.
Do you provide cleaning products and equipment?
[PLACEHOLDER, confirm] We can work with your preferred products or bring our own, whatever suits you and your home.
About the rebrand
Are you still Glo Kleen?
Yes, same people, same values, same commitment to exceptional care. We've changed our name to Glo Living because we grew well beyond cleaning: today we provide personal care, nursing, disability and aged care support, gardening and more.
Do I need to do anything?
No. Your services, your team and your arrangements continue exactly as they are.
Have your prices changed?
No, the rebrand hasn't changed our pricing.
Have your contact details changed?
Yes, we have a new phone number, (08) 7428 9000, and a new email, hello@gloliving.com.au. The old details will keep working for a while, but please update your address book.
Let's talk about what you need
A friendly conversation, no obligation. We'll explain your options and what happens next.